Welcome to Exmoor Surgery a dedicated and caring GP practice committed to supporting the health and wellbeing of our local community. We pride ourselves on providing high-quality, patient-centred care that treats the whole person, not just the symptoms.
About Us
Exmoor Surgery is a friendly, forward-thinking GP practice based in Ladbroke Grove, West London, committed to delivering personalised, high-quality healthcare to our diverse local community.
We serve over 3,600 registered patients and are proud to be at the heart of one of London’s most vibrant yet complex borough’s.
We believe in treating the whole person, not just the illness. Addressing physical, emotional, psychological, and social wellbeing.
Our Mission, Vision & Core Value’s
Our Mission
“Exmoor Surgery, caring for patients holistically by promoting good health and wellbeing”.
At Exmoor Surgery, our mission is to provide high-quality, compassionate, and holistic healthcare. We are dedicated to promoting good health and wellbeing for all our patients by delivering accessible, patient-centred services within a safe and supportive environment.
Our Vision
To be a trusted and progressive healthcare provider that empowers individuals and families across our community to lead healthier lives. We aim to continually improve our services through innovation, collaboration, and a commitment to excellence in primary care.
Our Core Value’s
Holistic Care – We consider the physical, mental, and social aspects of health in all that we do.
Compassion – We care deeply about our patients and treat everyone with kindness, dignity, and respect.
Integrity – We act with honesty, transparency, and professionalism in every interaction.
Excellence – We strive for the highest standards in clinical care, service delivery, and continuous improvement.
Community – We value our role within the community and work together with patients and partners to meet local needs.
Accessibility – We are committed to making our services inclusive, responsive, and easy to access for everyone.
Our Patient Demographic
We support a wide demographic with a significant proportion of patients from Black, Asian, Mixed and other minority ethnic backgrounds.
Many of our patients live in areas of high deprivation, and our services are specifically designed to address these wider health inequalities.
18.4% of patients are under 18
9.7% are aged 65+
Over 47% identify as non-White British
Our Response to the Grenfell Tragedy
Exmoor Surgery was deeply affected by the Grenfell Tower fire in June 2017, with 19 of our registered patients tragically lost. In response, we became a specialist Grenfell practice, accepting transfers from other practices and offering trauma-informed care to many survivors and bereaved families.
Our support has included:
Extended 30- to 60-minute appointments for traumatised patients
Dedicated weekly clinics led by Dr. Brannick
Trauma screening, smoke exposure monitoring, and enhanced health checks
Longstanding multidisciplinary team meetings
In-house massage therapy as a bridge to formal trauma therapy
Organising community fundraisers and reflective initiatives
This work has been recognised both locally and nationally, with multiple members of staff nominated for awards including Harrow Heroes and featured in the press for heroic community contributions.
Meet Aileen – Your Digital Health Assistant
At Exmoor Surgery, we are always looking for new ways to support and care for our patients. That’s why we’ve introduced Aileen, our intelligent digital health assistant, designed to help you access important services and information more easily.
Aileen is available 24/7 to guide you through common tasks such as booking appointments, registering for online services, using the NHS App, and much more.
By introducing Aileen, we aim to combine modern technology with our ongoing commitment to compassionate, patient-centred care giving you the support you need, when you need it.
At Exmoor Surgery, we understand that mental health is just as important as physical health. We are committed to supporting the emotional wellbeing of our patients by offering compassionate, confidential, and accessible mental health services.
Whether you’re experiencing anxiety, depression, stress, or simply need someone to talk to, our team is here to listen and help.
Exmoor Surgery works closely with Community Living Well to deliver workshops such as the Mood Boost group, which explores practical tools for managing low mood, with sessions available in Arabic and Farsi.
Our Performance
At Exmoor Surgery, we are committed to delivering high-quality, patient-centred care in everything we do. We continuously monitor our performance to ensure we meet the standards expected by our patients, the NHS, and national regulatory bodies.
Rated “Good” by CQC
QOF Score: 551.9 / 559 (exceptionally high)
Life expectancy above local average for women
Teaching site for multiple London medical schools
60.6% of patients would recommend us (NHS Survey 2018)
